Overview
Bitstamp is a regulated cryptocurrency exchange that requires registered users to authenticate before accessing trading, deposits, or withdrawals. The standard login process uses your email/username and password, and most users are strongly encouraged to enable two-factor authentication (2FA) for additional protection.
How to log in (step-by-step)
- Open the Bitstamp website or official mobile app. Confirm you're on the official domain or app store page.
- Click Sign in and enter the email address associated with your account or your username.
- Type your password into the password field. If you use a password manager, allow it to autofill.
- If 2FA is enabled, enter the one-time code from your authenticator app (e.g., Google Authenticator, Authy) or the SMS code if you use SMS 2FA.
- After successful entry, you'll be redirected to your dashboard or the page you were attempting to access.
Troubleshooting common login issues
- Wrong password: Use the "Forgot password?" link to reset. Check spam for the reset email and ensure your password manager didn't paste an outdated password.
- No 2FA code: If you lost access to your authenticator app, use your recovery codes if you saved them. If not, follow Bitstamp's account recovery flow (expect identity verification).
- Account locked: Repeated incorrect attempts may temporarily lock login — wait a short period and then try reset or contact Bitstamp support.
- Browser issues: Clear cache/cookies, disable extensions (privacy/ad blockers) that may interfere, or try an incognito window or a different browser.
- App problems: Update the mobile app; reinstall if necessary. Ensure your device time is accurate (authenticator codes rely on correct device time).
Security best practices
- Always enable 2FA — prefer an authenticator app over SMS for stronger security.
- Store recovery codes in a secure offline place (password manager or printed safe).
- Use a strong, unique password and a reputable password manager.
- Turn on account notifications and review active sessions/devices regularly.
- Beware of phishing links — type the Bitstamp URL directly or use a bookmark.
Account recovery & support
If you cannot log in, use the password reset flow first. If you cannot use your 2FA device or recovery codes, prepare to submit identity verification documents (photo ID, selfie, proof of address) as requested by Bitstamp support. Keep copies of your account creation data, KYC documents, and any prior support correspondence handy to speed recovery.
Quick FAQ
- Q: What if I forgot my email?
- A: Try any email addresses you commonly used for financial services. If still stuck, contact support with identity documents.
- Q: Can Bitstamp disable my 2FA remotely?
- A: Only after identity verification through their official support process.
- Q: Is SMS 2FA secure?
- A: Better than none, but vulnerable to SIM swap attacks. Use an authenticator app when possible.
For official help, visit Bitstamp's support center or contact their verified support channels. When interacting with support, never share your password or full 2FA codes in messages.